Objectives

To develop an organisational framework to resolve Grievances of Students and other stakeholders

To provide the Students access to immediate, hassle free recourse to have their Grievances redressed

To enlighten the Students on their duties and responsibilities to access benefits due under the policies

To establish structured interactions with Students to elicit information on their expectations

To identify systemic flaws in the design and administration of various general insurance products and to seek solutions thereon, and

To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy